Refund Policy
Last updated: 2026-08-23
This policy covers every payment method the Service currently offers. Non-waivable statutory rights still apply.
1. Credit top-ups
A top-up is eligible for a full self-service refund from account purchase history only within seven days of purchase and only if none of its paid credits has been used. The payment methods that support a self-service refund are listed below.
Once any credit from that pack is used, self-service refund is unavailable. Bonus credits from the pack are revoked with a refund.
Telegram Stars payments are refunded to your Stars balance by the bot that collected them. Contact support if an older bot or a platform error prevents self-service processing.
PayPal payments are refunded to the original PayPal transaction. Posting time depends on PayPal and your card issuer.
Cryptocurrency (USDT / USDC) payments are not self-refundable and need manual handling by support. The returned amount, the chain used, and who bears the on-chain fee are confirmed case by case.
2. Pro subscription
Pro is not self-refundable. Contact support for any other request; it will be handled under applicable law, platform rules, and the circumstances.
If a Pro refund is approved and completed, Pro access is revoked immediately. Without renewal, access returns to the free plan when the current paid period ends.
Pro with PayPal auto-renewal can be cancelled at any time in account settings. Cancelling stops future charges and the current paid period runs to its end; periods already billed are not refunded by cancelling.
3. Contact
Email [email protected] with your account email or transaction identifier. Never send a password or other unnecessary sensitive information.